As technology moves in the direction of conversational AI and voice-enabled chatbots, workers will engage in new ways and go beyond person-to-person communication. With that evolution, the role of voice doesn’t disappear. It is now more important than ever.
RingCentral Office is an advanced cloud-based platform that first and foremost delivers feature-rich business telephony capabilities including multi-level IVR, call queuing, and front office functions essential to your business. Building upon this solid foundation, it has the ability to meet all your calling, video conferencing, team messaging, and contact center needs in one robust, reliable solution.
Experts are continuously monitoring our platform 24/7/365 to ensure service remains at the highest level, with a 99.999% financially backed SLA for voice quality and availability. And with the added benefit of our new RingCentral Persist feature, you can maintain your communications services even in the event of an internet failure.
RingCentral supports a wide range of desk phones for any kind of business need, including Cisco, Polycom, Yealink, and other SIP-based devices. You can also turn each of your devices into a mobile office with our desktop and mobile apps.
Expand beyond borders with ease. Activate international numbers instantly in over 80 countries and add more whenever you need them. Choose from local and toll-free numbers and run your service in one of 10 different languages. With 29 data centers dispersed across the globe, you can access carrier-grade availability wherever you are.
“Voice will remain the most essential communication channel. Voice quality will determine customer satisfaction and loyalty”
FROST Growth Opportunities in NA Forecast to 2024, Jan 2019″The largest area of spend on UC functions is for telephony.”Gartner Forecast Unified Communication Worldwide Overview, 2018″The rate of which organizations deploy cloud telephony will more than double from 2017 through 2022″Gartner Forecast Unified Communication Worldwide Overview, 2018
Our dedicated Analytics Portal gives you deep insights into how your company uses your phone system by consolidating all your reports into one easy-to-use experience. Clearly see trends, call patterns, and dig deeper to uncover more use cases. Faster trouble-shooting and better visibility means more agility, cost savings, and greater potential for revenue growth.
Eliminate silos and power your business conversations with a secure global platform that unifies voice, video, and messaging. From click-to-dial functionality to one-click video conferencing, everyone can access the same must-have digital tools through a single, easy-to-use solution that seamlessly works across office sites and mobile devices.
Integrate with your existing cloud eco-system. Our open API platform allows you to integrate seamlessly with your essential business apps, productivity suite, CRM, and social networks, including Google, Microsoft®, and Salesforce®. Your developers can even build custom apps and integrations to improve business productivity.
Integrate one of our cloud contact center solutions and transform your customer relationships with a variety of intuitive features ranging from routing, call queues, and IVR, to advanced omnichannel, outbound, and workforce optimization capabilities.
Our in-house professional services team helps you get the most out of your solution. Reduce infrastructure costs and get up to speed quickly with personalized onboarding and training, all managed by your own dedicated project manager.