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The Retail Landscape Is Moving With Rapid Changes In 2020

As continued global online connectivity shapes the way consumers make purchasing decisions and access a world of sales opportunities. It’s more important than ever for forward-thinking retailers to embrace the opportunities that come with technological innovation, as well as moving with intentionality to reduce their risks across the upheavals that are causing issues across many elements of the retail chain.

Current Technology Issues 
There’s a wide range of current technology issues facing the retail industry, including

Customer Loyalty

As customers gain access to an ever-widening range of retail options, it’s harder than ever to secure and build on customer loyalty.

Integration

A lack of integration between physical stories and online stores – when consumers are looking to take their physical experience into the online space, frustration is caused when the online store doesn’t mirror the range or experience of the physical retail experience.

After-Sale Service

Today’s modern consumers expect authenticity, communication and accountability in their purchases. When this isn’t mirrored in the post-sales experience, customer loyalty and repeat visits are on the decrease.

Integrated Systems

Integrated systems across accounting, inventory, HR and payroll, leading to increased manual workloads and system issues both internally and externally.

Impacts To The Industry If Issues are Unresolved

If retailers fail to find solutions for these technological issues facing modern business, impacts within the industry include…

Increased labour costs and overheads. With disconnected systems that aren’t bringing integration across accounting, inventory, HR and payroll, the need for manual work increases, bringing with it higher overheads. When every dollar counts, those overheads can be the difference between a profit and a loss.

Lost sales and missed opportunities. If online store fronts don’t offer the range of products the physical store space carries, consumers can move on to other providers or purchasing options as a result of the disconnected system. Leads coming in from places like Facebook and Instagram are looking for a rich experience in their online shopping and consumption.

Inability to connect with customer bases. If you’re launching new products and promotions but don’t have the tools you need to engage with your audience, how will you let new and repeat customers know about your offerings?

Lack of thoughtful relationship management with existing customer bases. It’s all too common for retail to consider the customer journey as ending at a successful sale, but in the current trading environment, customer relationships are a part of a 24/7 experience.

Motionwave Technologies Solutions

In response to these core issues, Motionwave Technologies offers customised solutions to the legal industry through a number of key products and services. Embracing the use of technology to enhance internal operations, increase security and contribute to improved systems managements, the resolution of these issues can also lead to increased profitability as a result of smooth and secure workflows.

Microsoft Sharepoint

Wave goodbye to outdated document management with Microsoft Sharepoint, a document management system that takes the form of a web-based collaborative platform. With direct integration into Microsoft Office, Microsoft Sharepoint makes it easier than ever to send, receive, share and update documents across organisations. This takes place in a secure environment, ensuring data is protected from external access.

Microsoft Office 365

Designed for business and enterprise, Microsoft Office 365 comes complete with 99.9% email uptime and the full suite of Office applications for your staff, both in online and offline environments.

Microsoft Dynamic 365

Microsoft Dynamic 365 is a sophisticated business management system that allows teams to keep track of current opportunities, maintain client relationships and make the most of a centralised knowledgebase. By removing siloed staff experiences, marketing, activities, sales and reporting can all take place under one secure platform. This creates enriched visibility, insights and actionable data sets across every aspect of legal practice management.

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