Build stronger relationships by connecting your contact center agents with customers on their channel of choice.
Optimize workflows by leveraging everyday apps and customizing your own with open APIs.
Work more efficiently with greater flexibility thanks to a user-friendly agent and management interface.
Improve contact center service and sales with real-time reports and in-depth customer surveys.
Route every inbound call to the right agent at the right time, while automatically sending customer information to the agent’s desktop so they can resolve the issue quickly.
Keep costs in sync with revenue opportunities, quickly kick-start sales campaigns, and measure results with actionable insights and analytics.
RingCentral Engage Digital allows for your customers to contacts you on the channel of choice. Through voice, social channels, live chat, email and SMS, your agents will be able to transfer between customer channels seamlessly, providing an excellent customer experience.
With RingCentral Pulse, you can configure intelligent bots to monitor what is most important for your contact centre without the need to build an integration. Empower agents, instantly connect customers and experts, and solve service issues quickly and efficiently.