Revolutionise your customer relationships

Transform customer engagement with Collaborative Contact Centre cloud technology.

We choose to partner with RingCentral, because they are a leading global provider of cloud-based business unified communications and collaboration solutions. Providing increased flexibility and cost-effectiveness, RingCentral’s Contact Centre platform offers an enhanced agent experience, which in turn means a stronger customer experience.

Omnichannel customer routing

Build stronger relationships by connecting your contact center agents with customers on their channel of choice.

CRM software integrations

Optimize workflows by leveraging everyday apps and customizing your own with open APIs.

Agent management software

Work more efficiently with greater flexibility thanks to a user-friendly agent and management interface.

Actionable call center analytics and reporting

Improve contact center service and sales with real-time reports and in-depth customer surveys.

A Solution for Every Contact Centre

Regardless of your business case, RingCentral offers a product solution that delivers the functionality and efficiency to your contact centre.

Inbound Contact Centre

Route every inbound call to the right agent at the right time, while automatically sending customer information to the agent’s desktop so they can resolve the issue quickly.

Outbound Contact Centre

Keep costs in sync with revenue opportunities, quickly kick-start sales campaigns, and measure results with actionable insights and analytics.

Omnichannel

RingCentral Engage Digital allows for your customers to contacts you on the channel of choice. Through voice, social channels, live chat, email and SMS, your agents will be able to transfer between customer channels seamlessly, providing an excellent customer experience.

Collaborative Contact Centre

With RingCentral Pulse, you can configure intelligent bots to monitor what is most important for your contact centre without the need to build an integration. Empower agents, instantly connect customers and experts, and solve service issues quickly and efficiently.