FAQ

Frequently Asked Questions

What does your company do?

We are one-stop shop solution when it comes to technology solutions for business. We help businesses in sourcing their hardware e.g laptop, desktop, configure, support and maintain it. We do also provide consulting service to help businesses in automating their business processes with existing software in market and develop new software.

Do you offer 24 x 7 technical support?

We offer 24 x 7 support. After hour support charge is applied if you do need emergency after hour support.

How much do your services cost?

It depends on agreement that you have with us. If you sign up to our monthly subscription support package, you get unlimited remote support. We do charge on hourly rate if you are an ad-hoc customer

What is your minimum charge?

Our minimum charge is 15 min increment. That is why we always recommend our customers to get our engineers to address multiple issues at the same time to save cost.

What does the process look like for new customer?

Our standard process for new customer is as follow:

  1.  Assess –  Detailed Analysis of your current environment, reporting on issues and actionable items
  2. On Board – Initial maintenance activities, projects, and remediation required to stabilize your technology
  3.  Manage – Ongoing delivery monitoring and maintenance designed to keep your business optimized

4.  Protect – Application of industry best practices for security and backup management

5. Optimize – Enterprise class automation technology to keep your infrastructure optimized

Where are your offices?

We have 3 offices. Two offices are in Australia and the other office is in Manila, Philippines. Please go to www.motionwave.com.au/Contact-us 

for our office addresses.

Where can I see your previous completed projects?

Please email us at info@motionwave.com.au for a list of our completed projects

Can you help with sourcing out computer hardware?

Yes, we can.

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